You can use any valid number that can receive an OTP via SMS or a voice call, whether it’s a virtual number or a regular SIM number. If you have an existing WhatsApp API account with another provider, you can migrate it to Knorish.

A customer initiated messaging session window starts when a user sends your WhatsApp Business Number a message and lasts for 24 hours from the most recently received message. 

No, as a valued customer of Knorish, there is no setup fee associated with using the WhatsApp feature inside Knorish. You only pay for the monthly WhatsApp automation add-on fee. 

For the Knorish subscription and add-on payments, we accept payments from credit cards, debit cards, UPI, etc. Payments for WhatsApp messaging are made directly on facebook business manager as per their applicable payment methods. Please reach out to [email protected] for more information.

No. However, whenever you wish to send messages, you need to ensure you have enough balance available in your Facebook business manager account to pay for the WhatsApp Messages.

Please note that the WhatsApp feature is available as a monthly add on and as an annual subscription  on all Knorish plans.

All billings are prepaid as WhatsApp for business is a prepaid service. You need to have enough balance available on your Facebook business manager account to send messages. If the balance is over, all funnel-based campaigns and ongoing campaigns will be paused until the amount is recharged.

You pay directly to WhatsApp via your own Facebook business manager account. Please ensure to have enough balance available at all times for the messages to be sent without issues. 

You can manage Unlimited Contacts inside your funnels. You're only charged for the WhatsApp Conversations you initiate with a user.

Messaging limits are decided by WhatsApp directly based on your past usage, account reputation, and spam reports. Maintaining a good account reputation ensures periodic reviews and extended benefits. As you send more messages, while maintaining the health of your whatsApp for business account, the limits are reviewed and updated every 24 hours basis usage. 

Yes, WhatsApp Conversation Credits are charged and managed separately on your Facebook business manager directly. Every time you initiate a conversation (UIC or BIC), the price of that conversation is deducted from this recharge. Prices vary by country. Please check the Rates card section here: Country-wise WhatsApp Messaging Charges

While regular WhatsApp usage is free, businesses using the WhatsApp Business API incur charges for customer messages. Conversation pricing depends on the customer's country code and message template. Please check the Rates card section here: Country-wise WhatsApp Messaging Charges

Charges applicable by WhatsApp for per message pricing is updated periodically. Please check the Rates card section here: Country-wise WhatsApp Messaging Charges

Knorish pricing has three components:

1. Platform Subscription charges – Based on your chosen Knorish plan.
2. WhatsApp Add on pricing payable per month or annually. 
3. WhatsApp conversation charges – For messages initiated by your business or customers. This is paid to WhatsApp directly and Knorish doesn't charge any amount additionally on this. 

For WhatsApp Conversations initiated by your Business via the Funnel builder or Broadcasts (Coming Soon), you would be required to update your payment information in your facebook business manager account directly. The amount will be deducted as per the applicable charges by WhatsApp per message. Performance reports can be tracked inside the Knorish dashboard as well. To ensure your Business and it’s conversations with your users runs smoothly, we strongly suggest maintaining a minimum Prepaid balance of INR 1000 or above. 

So to summarize, Total monthly billing = Subscription Charges based on your plan + WhatsApp Add On Fee + Conversation Charges charged as per usage.

The WhatsApp feature on Knorish allows you to automate and streamline communication by connecting your WhatsApp for Business number and Facebook Business Manager account. Once connected, you can create and submit message templates for approval directly within Knorish, with approvals handled by the WhatsApp Team. Once approved, these messages can be integrated into the funnel builder and automated using specific triggers and timings to engage your audience effectively. Additionally, with the upcoming Broadcast feature, you’ll be able to upload contact lists and send messages directly to your audience for broader outreach. For more details and a live demo, click on the button below to book a live demo. 

No, Knorish is a pay-as-you-go platform with no cancellation fees. 

Subscription, add-on charges and WhatsApp conversation charges are non-refundable.